Got Questions?
We’ve Got the Answers
Browse our most frequently asked questions or reach out to our team if you need something more specific.
How do I book a ride?
Booking is simple. Just choose your service, select your vehicle, and confirm the time. All within a few taps or clicks. Need help? Our team’s one call away.
Can I reserve a specific vehicle?
Absolutely. Browse our fleet and pick the vehicle that fits your style or occasion. Availability may vary, so early booking is recommended for specific models.
What areas do you serve?
Veluxe currently operates in 15+ cities, with expanding service areas. Check our service map or reach out to confirm availability in your location.
Do you offer urban transfer services?
Yes — Veluxe specializes in smooth, on-demand urban transfers across the city. Whether it’s a meeting downtown or an evening out, we’ll get you there in comfort and style.
What’s your cancellation policy?
We get it — plans change. Cancellations made at least 2 hours before your scheduled ride are fully refundable. View full terms on our policy page.
Other Common Questions
FAQs by Category.
Is there a minimum or maximum rental duration?
The minimum rental period is 1 day (24 hours). There is no strict maximum, long-term rentals are available upon request.
Can I reserve a specific vehicle?
Absolutely. Browse our fleet and pick the vehicle that fits your style or occasion. Availability may vary, so early booking is recommended for specific models.
Can I modify or cancel my booking?
Yes, modifications and cancellations are allowed up to 24 hours before the booking time. Cancellation fees may apply depending on your plan type.
Is a deposit required?
Yes, a refundable security deposit is required for all rentals. The amount varies by vehicle type and plan. It will be fully refunded within 3–5 business days after the car is returned in proper condition.
What’s your cancellation policy?
We get it — plans change. Cancellations made at least 2 hours before your scheduled ride are fully refundable. View full terms on our policy page.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, AMEX), bank transfers, and selected e-wallets. Cash payments may be available at select locations.
Do I need to pay in full when booking?
most bookings require full payment upfront to confirm your reservation. Some premium or long-term rentals may offer partial payment options.
Are there any hidden fees?
All fees are transparently displayed during the booking process. Optional add-ons or late changes may incur additional charges, which will always be communicated upfront.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days, depending on your payment method and bank processing times.
What’s your cancellation policy?
We get it — plans change. Cancellations made at least 2 hours before your scheduled ride are fully refundable. View full terms on our policy page.
Can I choose the exact vehicle I want?
You can select your preferred model during booking. While we strive to deliver the exact vehicle, substitutions of the same category may occur if necessary.
Do the vehicles have GPS and Wi-Fi?
Most of our Executive, SUV Elite, and Supercar models come with built-in GPS and optional Wi-Fi. Please check the features listed per vehicle or request at booking.
Are your vehicles pet-friendly?
Some of our vehicles allow pets with prior notice and a refundable cleaning deposit. Please contact support to confirm pet-friendly availability.
Is smoking allowed in the vehicles?
All our vehicles are strictly non-smoking to maintain a clean and pleasant experience for all renters. A cleaning fee may apply for violations.
How do I book a ride?
Booking is simple. Just choose your service, select your vehicle, and confirm the time. All within a few taps or clicks. Need help? Our team’s one call away.
Can I reserve a specific vehicle?
Absolutely. Browse our fleet and pick the vehicle that fits your style or occasion. Availability may vary, so early booking is recommended for specific models.
What areas do you serve?
Veluxe currently operates in 15+ cities, with expanding service areas. Check our service map or reach out to confirm availability in your location.
Do you offer urban transfer services?
Yes — Veluxe specializes in smooth, on-demand urban transfers across the city. Whether it’s a meeting downtown or an evening out, we’ll get you there in comfort and style.
What’s your cancellation policy?
We get it — plans change. Cancellations made at least 2 hours before your scheduled ride are fully refundable. View full terms on our policy page.
Didn’t Find Your Answer?
If you’re still unsure, our friendly support team is ready to assist you 24H.
