Privacy policy

1. Introduction

Rayems (“Rayems“, “we“, “our” or “us“) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit rayems.com (the “Website”), purchase or download music or digital content, contact us, subscribe to newsletters, submit enquiries, or otherwise interact with our services.

We are based in Sydney, New South Wales, Australia and endeavour to comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and, where applicable, relevant international privacy laws.

By using this Website you agree to the practices described in this Privacy Policy.

2. Who We Are

This Website is owned and operated by Rayems.

Throughout this Privacy Policy, “personal information” has the meaning given under the Australian Privacy Act 1988 (Cth).

3. Information We Collect

Depending on how you interact with the Website, we may collect:

Personal Information

your name
email address
telephone number (if provided)
country of residence
billing information
payment confirmations
communications you send to us
licence enquiries
copyright enquiries
support requests

Technical Information

We may automatically collect:

IP address
browser type
operating system
referring website
pages viewed
session duration
clickstream data
device identifiers
approximate geographic location
cookies
analytics information

Music and Licensing Enquiries

Where you enquire about licensing our music we may collect information relating to:

your organisation
intended use
production details
commercial project information
proposed distribution
performance venues
broadcast information
synchronisation requests
advertising campaigns

4. Information We Do Not Intentionally Collect

We do not intentionally collect sensitive personal information unless you voluntarily provide it.

We do not knowingly collect personal information from children under 16 years of age.

5. How We Collect Information

Information may be collected when you:

browse the Website
submit a contact form
subscribe to our mailing list
purchase digital products
request licences
request permission to use music
report copyright infringement
communicate by email
interact with embedded media
interact through social media links

6. Cookies

The Website may use cookies and similar technologies to:

remember preferences
improve performance
understand visitor behaviour
analyse Website traffic
maintain Website security
detect fraudulent activity

You can disable cookies through your browser settings; however, parts of the Website may not function correctly.

7. Analytics

We may use website analytics services to understand how visitors use the Website.

Analytics may collect anonymous or pseudonymous information including:

page visits
session duration
referral sources
devices
browser information
general location
interaction data

This information is used only to improve the Website and user experience.

8. Purchases and Payments

Where purchases are available, payments are processed through secure third-party payment providers.

We do not intentionally store complete payment card numbers.

Payment providers are responsible for handling payment information in accordance with their own privacy policies.

9. Email Communications

If you subscribe to our mailing list or contact us, we may send:

newsletters
music releases
event announcements
licensing updates
important Website notices

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us.

10. How We Use Personal Information

We may use personal information to:

respond to enquiries
process purchases
deliver digital downloads
administer licences
communicate with customers
improve the Website
detect abuse
investigate fraud
enforce our legal rights
protect our intellectual property
comply with legal obligations
resolve disputes

11. Intellectual Property Protection

Where reasonably necessary, we may use information collected through the Website to investigate suspected unauthorised use of our music, recordings, samples, edits, remixes, digital content or other intellectual property.

This may include investigating unauthorised copying, redistribution, commercial exploitation, impersonation, infringement of copyright, or breaches of our Website Terms of Use.

Nothing in this Privacy Policy grants any licence or permission to use our music or other intellectual property.

12. Disclosure of Information

We may disclose information to:

payment processors
website hosting providers
cloud storage providers
analytics providers
email marketing providers
legal advisers
accountants
insurers
courts
regulators
law enforcement agencies where legally required

We do not sell your personal information.

13. International Data Transfers

Some service providers may store information outside Australia.

Where this occurs we take reasonable steps to ensure appropriate safeguards are in place.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access
alteration
disclosure
misuse
interference
loss
destruction

However, no system connected to the Internet can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide services
administer licences
comply with legal obligations
resolve disputes
enforce agreements
maintain business records

Information may subsequently be securely deleted or de-identified.

16. Access and Correction

Subject to applicable law, you may request access to your personal information or request corrections if it is inaccurate, incomplete or out of date.

Requests should be submitted using the contact details below.

17. Third-Party Websites

The Website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

Users should review the privacy policies of those websites before providing personal information.

18. Social Media

Our Website may link to social media platforms.

Interactions with those platforms are governed by their own privacy policies.

19. Copyright Reports

If you submit a copyright infringement report, licensing enquiry or intellectual property complaint, we may collect information necessary to:

identify the relevant works
investigate the complaint
verify ownership
communicate with parties involved
comply with legal obligations
enforce copyright

Such information may be retained for evidentiary purposes.

20. Legal Basis (International Visitors)

Where applicable under overseas privacy laws, we process information based on one or more of the following:

your consent
performance of a contract
compliance with legal obligations
our legitimate business interests
protection of legal rights

21. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time.

The latest version will always be published on the Website.

Your continued use of the Website after changes are published constitutes acceptance of the updated Privacy Policy.

22. Contact

Privacy enquiries, requests for access or correction, or questions regarding this Privacy Policy may be directed to:

Rayems

Website: https://www.rayems.com

Email: info@rayems.com

Sydney, New South Wales, Australia

23. Relationship with Other Website Policies

This Privacy Policy should be read together with our:

Website Terms of Use
Copyright Policy
Music Licensing Policy
Cookie Policy (where applicable)

If there is any inconsistency between this Privacy Policy and our Terms of Use regarding intellectual property, the Terms of Use prevail in relation to copyright, licensing and permitted use of music.

24. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.

Any disputes arising from this Privacy Policy shall be subject to the non-exclusive jurisdiction of the courts of New South Wales and, where applicable, the courts of the Commonwealth of Australia